Company Store

JHSMH Company Store F.A.Q.'s:

Frequently Asked Questions about the JHSMH Company Store

[Q]   Does my order benefit Jewish Hospital & St.Mary’s HealthCare?

[A]   Yes it does. A portion of the proceeds from every order on this store go to benefit the Jewish Hospital & St. Mary’s HealthCare foundation.


[Q]   Why are the embroidered items on this store different prices based on which logo I want?

[A]   Embroidery pricing is based on the amount of stitches in the logo. Some logos have more stitches than others so the embroidery price is higher.


[Q]   How long will it take to get my order?

[A]   All embroidered items are made to order so they take 7-10 business days for delivery. Anything that is not embroidered is kept in stock and ships from Louisville, Kentucky so most ordered are received within 3-5 business days.


[Q]   What if my shirts don’t fit?

[A]   As all embroidered items are made to order we are unable to exchange items if they do not fit. We suggest that everyone try on shirts the first time they order to be sure of their size. There are shirts available to try to at the Jewish Hospital Gift Shop and at MPC Promotions, located at 4300 Produce Rd. in Louisville.


[Q]   Why am I being charged sales tax? Isn’t Jewish Hospital & St. Mary’s HealthCare tax exempt?

[A]   Yes, Jewish Hospital & St. Mary’s HealthCare is tax exempt so many of you are used to placing orders with no sales tax. The difference is you are usually placing orders that Jewish Hospital will be paying for. The orders on this store are placed by individuals who work for JHSMH but are paying for their own items for their use. None of the individuals have a tax exempt status on their own, so if you reside in the state of Kentucky you must pay sales tax.


[Q]   What color will the logo on my shirt be?

[A]   The logo color will depend on the color of the item you order. Navy blue thread will be used on white shirts, black thread on light colored shirts and white thread on dark colored shirts in accordance with JHSMH logo requirements. If you have a preference of the color of your logo between black, white and navy you may enter it into the comments field and we will use that color as long as it falls within the logo guidelines.
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